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Help

Find help with writing and sending emails, creating signup forms, importing subscribers, and managing your XOXO account, team, and billing.

Getting started

Get set up and comfortable in XOXO.

Welcome: Find your way around XOXO and get from a new account to your first email sent, with the setup each step needs along the way.
Profile: Sign in without a password, switch between the newsletters you work on, and keep your name and email current, all from one profile.
FAQs: Get a quick answer about sign-in, subscribers, sending, or your sending address, with a link to the article that has the full steps.

Emails

Create, send, and track your emails.

Creating: Write an email, personalize it with subscriber details, and style it to match your brand. Drafts save automatically as you go.
Sending: Send an email to your whole audience or a group, now or later, and catch problems with a test and the pre-send checks first.
Tracking: See whether an email reached your subscribers and how they responded, and learn which numbers to watch to keep your sending healthy.

Audience

Bring in subscribers and keep them organized.

Subscribers: Keep your list accurate: find anyone, fix their details, and remove people who ask to leave, with an export whenever you want a copy.
Automatic imports: Connect the platform where your audience opts in, so new people from Big Cartel, Gumroad, Patreon, Shopify, Squarespace, or Wix arrive on their own.
Manual imports: Move a list you keep in a spreadsheet or another email tool into XOXO with a CSV file, match its columns, and tag everyone in the batch.
Fields: Save extra details like names, cities, and birthdays on each subscriber, then use them to personalize emails and build groups.
Tags: Label subscribers by where they came from or what they bought, so you can find them fast, filter your list, and build groups around them.
Groups: Save a filtered list, like people who haven't opened lately, and send to just them. The group stays current as your audience changes.

Forms

Create, share, and embed signup forms.

Creating: Build a signup form that matches your brand and starts collecting subscribers right away, with its own page on XOXO and a confirmation email built in.
Sharing: Share your form's landing page link anywhere people can follow it, change its address, and decide whether search engines can list the page.
Embedding: Put your signup form on your own website as a popup, and choose when it appears, so visitors can join without leaving the page.
Script: Open your form's popup from your own code, react to it with events, and restyle it to fit your site. For when you edit your site's code directly.

Settings

Account setup, team, agents, referrals, and billing.

Account: Set the account name, the mailing address and privacy policy link in your email footers, and open and click tracking, or delete your account.
Domain: Choose the email your newsletter comes from, set up your own domain so subscribers recognize you, and fix a domain that won't verify.
Team: Give a collaborator their own sign-in so they can help write and send emails, and take their access away when they no longer need it.
Agents: Connect Claude, ChatGPT, or another AI app so it can draft emails, build signup forms, and tidy your audience. It can't send to subscribers.
Referrals: Earn credits toward your XOXO bill by referring other creators. Share your link or leave the referral badge on your emails and forms.
Billing: See what XOXO costs as your audience grows and keep your payment details current. Only the account owner can see billing.
Account status: Find out what a paused, banned, or past-due notice means for your account, what still works, and what to do next to get back to sending.