Account settings

Settings is where you set up the account your emails come from. Open it from the actions menu in the lower left. This article covers the name, footer details, tracking, and deleting your account. Sending email and domain, team, agents, referrals, and billing each have their own section and article.

Update your account name

Your account name appears on your form landing pages, in the link preview for each one, and as the sender name on your emails.

1. Open Settings.
2. Select Name.
3. Enter the name and save it.

Update your sending email

Your Sending email in Settings has its own article. See sending email and domain to change it, set up its domain, or fix a domain that won’t verify.

Update your physical address

Every email needs a real mailing address in the footer, as anti-spam laws like CAN-SPAM require. It can be your home, a PO box, a studio, an office, or anywhere else you can receive mail.

1. Open Settings.
2. Select Physical address.
3. Enter the address and save it.

Update your privacy policy URL

Your privacy policy is linked from every email and form footer.

1. Open Settings.
2. Select Privacy policy.
3. Enter a public URL and save it.

It can be a page on your site or any public document that explains how you handle subscriber data.

Open and click tracking

Open and click tracking is on for new accounts. Every link in an email you send goes through XOXO’s link domain, so we can turn off the links of an account that breaks our rules. While tracking is on, new emails also carry a tracking pixel and XOXO records each open and click, so Tracking emails can show who opened and clicked. While it’s off, links work the same and nothing is recorded.

To change it:

1. Open Settings.
2. Find Email tracking and switch Track email opens and clicks on or off.

Turning tracking on applies to emails you send from then on. Turning it off stops recording opens and clicks on every email, including ones you already sent, and clears their open and click counts. Two things to know:

• The numbers are estimates. Some inboxes block tracking, and others open every email automatically, which XOXO counts as an open.
• Some places, including France, require a subscriber’s consent before you track them. If you don’t have it, turn tracking off.

Delete your account

Only the account owner can delete an account. Export your subscribers first if you might want them later.

1. Open Settings and scroll to the bottom.
2. Select Delete account.
3. Type the account name to confirm.
4. Select Delete.

If your account is paused or under review (see how we enforce the Acceptable Use Policy), if an email is sending, or if you’ve sent or canceled one in the last 24 hours, you’ll need to contact us at help@xoxo.email to delete it.